It's not easy to build a strong and sustainable business.
That's true whether your business is in construction, retail, food, farming, or any other industry.
It's definitely not easy to build a strong and sustainable business in Joomla. The platform is over 10 years old and the user-base is active, but not growing quickly.
However, over the last two years, we've managed to grow Joomlashack. Our revenues have doubled every six months. This enables us to add more developers and support staff, plus push out frequent product updates. 94% of Joomlashack tickets get a reply inside 3 hours, and 90% of users say the support is "great".
Yes, we have some good extensions and templates, but one thing has made that growth possible: recurring subscriptions.
Some customers are upset about this, so I want to talk through the reasons behind this decision.