Joomlashack's Frequently Asked Questions
What license is used for your extensions and templates?
We release all our extensions and templates under the GPL license.
Can I modify the extension and template code?
Yes, we don't encrypt any code. However, we don't provide support for custom code, so you are welcome to customize the code, but we can't support your changes.
Does Joomlashack use recurring subscriptions?
Yes, we do. We have found that this is crucial in order to make sure Joomlashack software gets regular bug-fixes, security updates, and new features. If you change your mind, the subscriptions are easy to cancel. We sell 100% risk-free recurring subscriptions: if the subscription renews, and you did not want it to, we will give you a refund.
Why does Joomlashack use recurring subscriptions?
You can buy the extension or template and immediately cancel your subscription. However, we encourage you to remain a subscriber because these extensions and templates require continuous ongoing development. Our team needs to update the code for every new Joomla version, even the minor ones. We are also constantly updating them to work with other Joomla extensions, to fix bugs, and to meet the needs of third-party services such as Google and Mailchimp. Click here for a longer explanation of why subscriptions are important.
What happens if I don't renew my subscription?
You can continue using the extension or template even after your subscription expires. However, after your subscription expires, you will lose access to our support team. Also, you will not receive any more updates. These updates contain security and bug fixes, as well as new features.
Do I need to buy a subscription for my web design customers?
No, It's not required. However, there are benefits to buying subscriptions for your customers, and your customers may also appreciate having their own access to our support team.
Can I get a refund?
If you have problems getting extensions or templates to work, we will be happy to provide a full refund within 30 days of the original purchase. After 30 days, no refunds will be given. Before a refund will be granted, you must allow us to try and help solve any problem you have by opening a support ticket.
We also offer refunds for subscription renewals. If you had intended to stop your subscription and forgot, contact us within 7 days of the renewal.
What's special about Joomlashack's support?
Other companies use community forums to provide support. We use a state-of-the-art support ticketing system that allows you to communicate with our team using private support tickets. In short: EVERY question gets answered, enabling you to keep your projects moving forward.