Facts about Joomlashack's Stellar Support
Other Template Clubs rely on community forums to handle support. Forums are easier and cheaper to operate because they are managed in most part by volunteers and few paid staff. As a result, the support is spotty and inconsistent.
Joomlashack is SERIOUS about support and we are the only Joomla Template company to use a support ticketing system for ALL it's Template Clubs - - not just the most expensive ones.
This system allows us to track response time, employee performance and customer satisfaction — something impossible to do with a community forum. You WILL notice the difference!
Access to ALL our Joomla Templates and the next Template Launches - What does this mean?
As a Template Club Member you will obtain immediate access to every template we have as well as every template we launch during the period of time your subscription is active.
What is Domain License? (Entitlement)
A Domain License (Entitlement) is a domain web installation of one of our templates. All Template Clubs have a limit to the number of domain installs you can use. Our Unlimited Developer club has no limit.
What is a Rebranding License? (Copyright Removal)
All Joomla Templates the world over come with copyright footer links. Our Unlimited Developer Club grants you permission to remove this copyright.
Access to updates?
Our Joomla Templates are updated regularly. As a Template Club member you will have access to our updated templates for the duration of your membership.
Joomla Templates for Joomla 3.5, Joomla 4.0, and beyond?
Joomla 3.0 was released September 27th, 2012. By 1pm EST on Sept 27th, our team had already updated 90% of our templates and extensions to be Joomla 3.0 Ready.
This is the kind of immediate access to updates our customers have come to expect from Joomlashack. Our team was able to accomplish this in part because they are awesome and in part because our templates were created using the Wright Framework.
Even though we've sold them in the past, presently, Joomlashack is NOT selling recurring subscriptions for template or extension clubs. Notwithstanding, our recurring subscriptions may be cancelled anytime. If a subscription renews and you dont want it to, you may get a refund.
What payment methods do you accept?
We accept MasterCard and VISA via Authorize.net. Through PayPal you may also pay using American Express and Discover Cards.
Have another question?
Please contact our friendly and helpful staff from our support page: Joomlashack's Customer Service Center